Terms of Service

What's included in your plan

Your site is built on our standardized template, professionally designed and optimized for mobile. Within that template you have flexibility over content, theme, and section visibility.

What's not included in any plan

• Custom HTML or CSS — for security and consistency we don't accept hand-edited code
• New section types not in our template
• Layout changes within sections (button positions, exact spacing, etc.)
• Custom illustrations or graphic design
• Email accounts at your domain (we host the website only)
• SEO services beyond standard meta tags
• Marketing or advertising services
• Logo design (you provide the logo)

Payment

• Billed monthly in advance via Stripe
• All major credit and debit cards accepted
• Failed payments retry automatically over 14 days
• We do not pro-rate or refund unused time within a billing period
• If something is genuinely wrong on our end, we'll credit or refund at our discretion

Acceptable use

We host websites for legitimate local service businesses. We reserve the right to decline service or take down content that promotes illegal activity, contains hate speech, infringes intellectual property, hosts malware, or is used to deceive customers. You are responsible for having the right to use any content you upload.

Uptime & service levels

We target 99.9% uptime. We rely on third-party infrastructure (Vercel, Supabase, Cloudflare) — their outages affect our availability. Email support responds within 24 hours on business days. Site outages are monitored 24/7.

Limitation of liability

StoopCraft provides the service "as is" without warranties of any kind. Our liability for any claim is limited to fees paid in the prior 12 months. You're responsible for the legality of your content and business operations. Disputes resolved by arbitration.

Changes to these terms

We may update these terms with 30 days notice via email. Continued use of the service after that period constitutes acceptance.